FITNOW Customer onboarding pack
Customer onboarding pack
Edition

Welcome

Welcome
to the team.

Everything you need to place your first order with FITNOW — padel equipment or custom sublimation kit — and to get the best from it once it arrives.

WhatsApp
Email
Instagram
Web

A note from FITNOW

Great kit starts
with a great brief.

Thank you for choosing FITNOW. Whether you're ordering a single racket or kitting out an entire club, school or workforce, we want the process to be simple and the result to be something you're proud of.

This pack explains exactly how ordering works, what we'll need from you, and how to look after your products. Keep it handy — the order forms at the back can be filled in and sent straight to us.

If anything isn't clear, just ask. We'd rather answer a question early than fix a mistake later.

The FITNOW team

Your FITNOW contact

WhatsApp
Phone
Email
Instagram
Website
Based in

What's inside

03How ordering works
07Order form: padel
04Racket finder
08Wholesale & teams
05Your kit brief & artwork
09Care guide
06Order form: sublimation kit
10FAQs & next steps
Try first

Clubs can borrow a free sample set for days before ordering anything.

Date in writing

Every quote carries a delivery date, and production starts once you've signed off the design.

Direct line

Talk to us directly on WhatsApp or email, from first message to delivery.

FITNOW · OnboardingWelcome

How ordering works

Seven steps to kit day.

Padel orders usually move quickly through steps 1–3 and 6–7. Custom sublimation kit includes the design and approval stages.

1

Get in touch

Message us on WhatsApp, email or through the website with what you need.

You

Tell us products, rough quantities, colours and your deadline.

2

Try & brief

Borrow the free sample set if you like, then pick designs or send your kit brief.

You

Use the racket finder and the order forms in this pack.

3

Your quote

A one-page, committee-ready quote: per-unit prices, specification and a delivery date in writing.

FITNOW

Prices depend on design, materials and quantity, and everything is confirmed in writing.

4

Design & mock-up

For custom kit, our designers create a digital mock-up using your artwork.

FITNOW

Front and back views showing crests, sponsors, names and numbers.

5

Approve & confirm

Ask for any changes, then approve the final design and sizes.

You

Double-check spellings, numbers and the size breakdown before sign-off.

6

Production

Your order is made to your approved design and specification.

FITNOW

We keep you updated if anything changes.

7

Delivery & aftercare

Packed and sent to you, ready to wear and play.

You

Check your order on arrival and follow the care guide to keep it looking new.

FITNOW · OnboardingHow ordering works

Padel · racket finder

Find your racket.

Find your level on the left and your playing style across the top. The highlighted square is a good starting point — then choose any of our three designs (Shadow, Blaze or Volt) in the colourway you love.

Defensive &
consistent
Mix of
both
Attacking &
powerful
New to padelLearning the game
RoundFibreglass · 335–350 g
Round3K carbon · 340–355 g
Teardrop3K carbon · 345–355 g
Regular playerPlaying most weeks
Round12K or blend · 345–360 g
Teardrop12K carbon · 350–365 g
Diamond12K–18K · 355–365 g
CompetitiveLeagues & tournaments
Teardrop18K carbon · 355–365 g
Teardrop18K–24K · 360–370 g
Diamond24K carbon · 360–375 g

Want extra comfort for your arm? Go a little lighter and softer (fibreglass or 3K). Every player is different — we're happy to advise.

ShadowStealth carbon weaveCrimson · Volt · Ice · Gold
BlazeGradient fade & shardsInferno · Ocean · Venom · Nebula
VoltWhite face, FITNOW swooshVolt · Court Blue · Crimson · Onyx

My racket choice

Design
ShadowBlazeVolt
Shape
TeardropDiamondRound
Material
FibreglassFull carbonBlend
Colourway
Carbon grade
3K12K18K24K
Preferred weight (g)
FITNOW · OnboardingRacket finder

Sublimation · your kit brief

What we need from you.

The more we know up front, the faster we can design your mock-up — and the fewer changes you'll need. Tick these off before you send your brief.

01
Logo or crest

Your badge, sponsor logos and any other artwork — ideally as vector files.

02
Colours

Pantone or HEX references, or a clear photo of your current kit.

03
Garments

Which items you need: shirts, shorts, training tops, hoodies, workwear…

04
Design style

Pick a style from the catalogue, share a reference, or send your own design.

05
Names & numbers

A list of player names and numbers, checked for spelling.

06
Sizes, quantities & date

Your size breakdown, total quantity and the date you need it.

Artwork do's

  • Send vector files where you can (AI, EPS, PDF or SVG)
  • Otherwise send the highest-resolution PNG you have
  • Include every logo you want printed, plus where it goes
  • Give exact colour codes for brand colours
  • Proofread names and numbers before you send them
AIEPSPDFSVGHigh-res PNG

Avoid

  • Screenshots or logos copied from social media
  • Small, blurry or heavily compressed images
  • Artwork you don't have the rights to use
  • Changing sizes or names after you've approved
  • Leaving the deadline until the last minute

Only have a low-quality logo? Send it anyway — we'll tell you if it needs redrawing.

FITNOW · OnboardingYour kit brief

Order form

Sublimation kit

Fill in & send to us
Club / school / business
Contact name
Phone / email
Garments
ShirtsShortsTraining topsHoodiesWorkwearOther
Design style
Needed by (date)
Reorder? Previous order / design ref
Colours

Size breakdown

Garment5–67–89–1011–1213–14XSSMLXL2XL3XLTotal
 
 
 

Kids' sizes by age; adult sizes XS–3XL. Need other sizes or a size guide? Just ask.

Names & numbers

#Name on shirtNo.Size#Name on shirtNo.Size
111
212
313
414
515
616
717
818
919
1020
Notes (sponsor placement, extra logos, delivery address…)
FITNOW · OnboardingOrder form · sublimation

Order form

Padel equipment

Fill in & send to us
Name / organisation
Phone / email
Order type
IndividualClub / schoolWholesaleSale-or-return (first rackets)

Rackets

DesignColourwayShapeMaterial / gradeWeight (g)Qty

Designs: Shadow · Blaze · Volt  |  Shapes: Teardrop · Diamond · Round  |  Materials: Fibreglass · Full carbon · Blend  |  Grades: 3K–24K  |  Weight: approx. 335–375 g

Bags & accessories

ProductColourNotesQty
Padel bag
Headbands
Wristbands
Grips
Padel balls
 
Delivery address
Needed by (date)Anything else?

On your phone? Scan to send this order from our website instead.

Quick tipSnap a photo of this page and send it on WhatsApp — it's the fastest way to get your quote.
FITNOW · OnboardingOrder form · padel

Wholesale, clubs & schools

The Club Pack.

From pro shops and padel clubs to academies, schools and businesses, we work with buyers who need more than one of everything — and who need it to look right.

01Try it first

Borrow a free sample set for days: two demo rackets and a playing shirt in every size.

02Kit first

Start with custom club kit and no racket commitment. Delivery date in writing on the quote.

03Sale-or-return rackets

Up to rackets for days. Pay only for the ones that sell.

04Club price list

One page of per-unit prices for every item, plus a quote you can take to your committee.

05Top-ups & reorders

Late joiners and next season's kit are ordered from your approved design.

06Founding Club

The first clubs get their kit photographed and first say on new colourways.

The Club Pack: Try · Kit · Stock

STEP 1 · TRYBorrow the sample setDemo rackets and a shirt size set, free for days.
STEP 2 · KITSend your kit briefGet a mock-up and a one-page quote with a delivery date in writing.
STEP 3 · APPROVESign it offCheck sizes and spellings, approve, and we produce.
STEP 4 · STOCKAdd racketsUp to on -day sale-or-return. Pay for what sells.

Wholesale account request

Business / club name
Contact name
Phone / email
Type
Pro shopClubSchoolBusiness
Interested in
Sample setClub kitSale-or-return racketsAccessoriesPrice list
Typical order size
FITNOW · OnboardingWholesale & teams

Care guide

Look after it. It'll look after you.

Sublimated clothing

  • Wash inside out at 30–40°C with similar colours
  • Use a mild detergent — no bleach
  • Skip fabric softener; it can reduce breathability
  • Line dry or tumble dry on low heat
  • Don't iron directly on the print or dry clean
30–40°
wash
No
bleach
Low
tumble
No dry
clean

Padel rackets

  • Store in a cover or your padel bag
  • Avoid extreme heat and cold — never leave it in a hot car
  • Fit frame protector tape to guard against scuffs
  • Replace your overgrip regularly for a secure hold
  • Avoid striking the floor, walls or fence

Padel bags

  • Wipe clean with a damp cloth
  • Air the bag out after playing
  • Don't leave damp kit or shoes inside

Accessories

  • Wash headbands & wristbands with similar colours
  • Change grips when they feel smooth or worn
  • Store balls at room temperature, away from heat
FITNOW · OnboardingCare guide

FAQs

Quick answers.

Do you sell to individuals and wholesale buyers?

Yes — from a single racket to full club, school and shop orders.

Can I choose my racket colour?

Each design comes in a range of colours. Tell us the design and colourway you like.

Which racket shape should I choose?

Round for control, teardrop for all-round play, diamond for power. See the racket finder.

Can we try before we buy?

Yes. Borrow a free sample set for days: demo rackets and a shirt in every size.

What if the rackets don't sell?

Your first rackets can be on sale-or-return (up to , days). Pay only for what sells.

Can you match our colours?

Yes — send Pantone or HEX codes, or a photo of your current kit.

Will I see my kit before it's made?

Yes. You'll receive a digital mock-up to approve first.

Can I change something after approving?

Ask straight away. Once production starts, changes may not be possible.

How long will my order take?

Lead times depend on the product and quantity and are confirmed on your quote.

Where are the prices?

On our one-page club price list, so they stay current. Ask and we'll send it.

Show off your kitTag us on Instagram and we might feature your team:
FITNOW · OnboardingFAQs & next steps

Thank you

See you
on court.

Padel equipment and custom sublimation sportswear — for players, teams, schools and businesses.

WhatsApp
Phone
Email
Instagram
Website
FITNOW Gym Fitness Gear